Frequently Asked Questions

To Make an On-line reservation please fill in the following form: Online reservation

  • Friendly staff
  • 15 year’s experience in making kids & families happy.
  • We are really flexible with our customers.
  • We always are looking for new ideas.
  • We do Parties for everyone from 0 to 100 years old.
  • Competitive price.
  • We help our first time customers.
  • We are fun.
  • We always answer the phone.
  • We care about our customers.
  • We have professional staff.
  • We have a LOT of energy.
  • We are a ONE STOP SHOP.
  • We are fiesta4kids and we are Unique!!!

We always recommend that the space be discussed prior to booking any unit. It is a good idea to measure the space before ordering. You can ask us to help by telling the exact dimensions of the unit.

Yes! You will have to make sure you have the following:
A permit from the park to set up inflatable units

Check on the power availability or get a generator
Map of the park /location for setup

In order to finalize your booking, and reserve your rental units we require a 50% deposit on all items, no exceptions! Until we have received a 50% deposit on rentals we cannot guarantee availability. 
The balance will be charged to your account two days prior to your event.

 

It’s easy just fill out our online reservation form:
www.fiesta4kids.com/reservations.shtml  and put a deposit after or just call us at (905) 738- 5437 to get your special pricing. We are a friendly staff and we are ready to answer all your questions. Please fill out the form and we'll go over the details with you. It's too easy! 

Please remember without a deposit we cannot guarantee a booking! 

Please give us a call if your needs change we are happy to change your order based on equipment availability. The earlier you call, the greater the selection.

Inflatables are really safe if you follow the safety rules and if you have someone supervising at all times. Make sure the children at your event are playing on safe, and clean equipment and you will have successful event.

Remember the inflatables and equipment cannot be operated in wind over 30kmh or in the rain. Fiesta4kids reserved the right to cancel a reservation for safety reasons. If the event must be cancelled due to bad weather, we can reschedule to another date, we don’t refund deposits under any circumstance, your deposit can be used within 1 year with an additional 5 % discount. (Please call us the same day of your even before 8 am If your event is earlier you must contact us 6 am, we don’t accept calls one day before). There are no refunds after the inflatable or equipment is delivery or set up.

Please call us for more details about cancellation policy.

If the damage is considered to be malicious then you will be liable for the full cost of repairs, transport costs associated with the repairs and the loss of business costs while the castle is repaired. We keep a record of the condition of our castles and would advise you to check the jumping castles before the delivery person leaves, and note any problems.

No, the jumping castles must be at least 2 feet away from any object. If the jumping castle is in contact with any object it may cause the jumping castle to suffer abrasion damage. Also there may be a safety issue if the children on the castle make contact with the object.

No please do not attempt to move the jumping castle once set up due the safety requirements.

It takes around 10 -15 minutes depending on the type of access.

The amount of room required varies with each piece of equipment. Our website features details about each inflatable including area size, power requirements and setup info. As a rule of thumb, you should add 5' to the width and 10' to the length of any inflatable to accommodate space for the tie-down ropes, blowers and people walking around it. In addition, please be sure there is proper overhead clearance for the unit you are renting. We are happy to discuss space requirements when you make a reservation.

Please make sure to check the size of your backyard or area where you will be placing the unit, Fiesta4kids will not be responsible if equipment doesn’t fit (You will be charge the full amount)

 

Yes! Fiesta4Kids does carry a TSSA license.

Absolutely!! We take safety very seriously and choose the best coverage for our industry. **Remember...reputable companies carry insurance, so don't be afraid to ask for an insurance certificate.

Normally each inflatable runs off a regular 110v outlet on a dedicated 20 AMP circuit – this is usually what you would consider a “normal plug” in most homes and businesses. We'll need a dedicated circuit without other electrical devices plugged in to prevent power loss due to "tripping" a circuit breaker. If you are renting multiple inflatables or plan on setting the unit up more than 100 feet away from an outlet, please discuss power requirements prior to the day of your event. We will provide the necessary extension cords in order to reach your power source.

 

For the safety of the participants, each unit requires at least one adult supervisor at all times. For our larger pieces, such as slides and obstacle courses, at least two adult supervisors are required. (Depending the size of the slide) . Adult supervision must be all times. Accidents on equipment generally happened due to two things: too many children on the unit or the unit was not kept secured. Supervisors should monitor the amount of children and make sure they're acting in a responsible manner. Supervisor also should check the equipment for secureness to the ground. Safety is really important no matter how small or big is the event, if you need a trained supervisor we can provide one for an extra fee.

 

Yes, we suggest you call us several weeks ahead of time for any small events, and as much as two months ahead of time if you are planning a large event such as a school or church carnival, summer camp, company picnic, or community event. The earlier you book, the bigger your selection will be.

Yes Fiesta4kids provide indoor jumping castles and equipment all year round. Please contact us for more information.

A level grassy area is the most ideal place for setting up inflatables. The area should be flat with no bumps, need to have at least 5 feet of clearance on all sides and clear of all obstacles including sticks, rocks, sharp objects, sprinklers, animal waste, etc. Stakes are used to hold the unit in place. Inflatables can also be set up indoors, on concrete, asphalt or other surfaces, when necessary, and sand bags will be used to secure the units.

The rental period minimum is 4 hours to full day for an extra an extra charge. Just Contact us for any special inquires you might have. We as a company are very flexible with our costumers! .We can also set up for an overnight occasion or a multi-day rental. We deliver, we set it up, we do all the work.... to make that special day easier.

Yes we do theme parties and balloon decorations. The decorations can be customized as per your requirements. Call us to enquire about the available characters and themes.

Please be aware that streamers, poppers, silly string, face paint, chewing gum, food and drink MUST be kept away from the jumping castles at all times.

A deposit is required in order to guarantee your reservation and send out a driver, entertainer, decoration or any kind of service. Deposits are NON-REFUNDABLE. Fiesta4kids Inc will allow you to reapply your original deposit in its entirety and reschedule your reservation within 12 months of your original event date (the event must be rescheduled within a 12 month window). Fiesta4kids Inc makes no guarantees that your original Equipment or services will be available for the day you want to reschedule. If this occurs the customer will need to choose an available date or choose another type of equipment or services. 

We require you to clean the machine with a wet cloth. So that it is easier for us to sanitize and do a proper cleanup for the next customer. If machines are returned messy and/or dirty a cleaning charge will be imposed of $25.

If you rent a BBQ you are responsible to clean it after use and return it in a decent condition. If you return a BBQ and it is not cleaned properly you may incur a cleaning fee of up to $100. 

We ask that you not book Entertainers until you are sure about the time, location, and date of your event. Once you have paid for an Entertainer they will have set aside that time for your event. We understand that sometimes certain circumstances will lead to you needing to reschedule, if this happens we ask that you let us know at least 1 week prior to your event so that we can let the entertainers know. It is important that when you call us to reschedule you have your new event day picked out otherwise you will lose the deposit you paid on the entertainer.

Both Delivery and Pick-up options are available. However, not all units are available for pick up. To confirm whether your unit is available for pickup please give us a call.

We accept: Interac, Visa, Mastercard, American Express, Company checks and Cash.

Pick-Up F.A.Q

Professional setup by trained staff is our first step to ensuring the safety of your event; therefore we don’t allow to pick up all our equipment , only small units easy to set up ( please call us for more information). 
We do allow pick up services such as chairs, tables, games, etc. please call us for more details.

 

Pickups are done at specific timings. To make the pickup faster and simpler please read the following instruction

In order to pick-up a rental we require you to bring with you upon pick up a Driver’s License and a Credit Card under the same name. We will then place a Pre-Authorization hold on your credit card until you have returned the item in good condition. The amount of the Pre-Authorization will vary based upon the unit(s) you have rented and the cost of these units. We do not accept Debit Cards/Debit Visa or any Prepaid Credit Cards for the Pre-Authorization. Please note that the Credit Card you use for the Pre-Authorization must have sufficient funds on it in order for the Pre-Authorization to go through.

Fiesta4Kids operates under strict business hours that may be subject to change. We ask you to please respect our hours of operation and arrive accordingly. We always outline your hours for Pick-Up and Drop-Off on our rental contracts. It is your responsibility to check your contract to see what your Pick-Up/Drop-Off times are, Fiesta4Kids will not provide you with a reminder call for your Pick-Up/Drop-Off.
 

It is the customer’s responsibility to make sure that the units they have rented will fit in their vehicle. We always recommend that for large units you bring a Mini Van (with the seats taken out), Pick-up Truck or SUV. We are happy to provide you with the dimensions of your rental if you are unsure as to if it will fit. Please ensure that your vehicle is as close to empty as possible when you come to Pick-Up a rental, as Fiesta4Kids staff is not responsible for rearranging the items in your car in order to make rentals fit.

 

Late Fees are charged according to the unit(s) that were rented. If a unit was to be rented out to another customer but could not be due to your late return an additional charge may be applied.

Pick up Sunday 9 am -10 pm
Return Monday 10 am - 6pm

 

Friday Pickup (if the unit is available) 3-6pm
Saturday Pickup – 8-9am
Return Sunday 8-9am

 

Pick up a day before (if the unit is available) 3-6pm
OR
The day of the event any time after 10am
Return on the next day

 

Wet Inflatables
Our units are often set up outdoors. In the event of rain the inflatables will get wet. Sometimes inflatables get rolled up and packed while still wet, this means that when they are unpacked they may still be a little wet.
Also in the summer inflatables are often set up outdoors on humid days, often when the inflatables are rolled back up they may still be humid. If this is the case it may happen that when the inflatables are unrolled they may have a slight smell of water and humidity; when this happens inflatables are to be towel dried (if wet) and let to air out after 30 minutes the smell will subside, and inflatables will be good to go, with no smell. 

Non-Mint Condition
As our units are often set up outdoors on grass, in parks etc. it is possible for you to receive a unit that may be slightly unclean. We ask customers to leave our units in good condition, and clean them following use. But, we can never guarantee that a unit will be sparkling clean, we aim for you to receive your rentals in average condition. Unfortunately if you have ordered an item for pick up we are not present to clean the item for you, this is one of the reasons we recommend that you opt for delivery. Fiesta4Kids will not accept any complaints regarding unclean conditions of any unit if you do not give us a phone call when you find the item to be unclean, and if you do not provide us with pictures. We strongly advise you to call us if you open the jumping castle and find a problem. It is then up to the discretion of Fiesta4Kids staff whether or not you are entitled to a discount, or refund on your rental. 

 

We recommend that you to go for a delivery when it comes to Tents, as they are heavy and need to be installed properly in order to insure safety.

Tent’s can be installed on concrete and grass. It is advisable to install on grass. If the setup is on concrete we hold the tent using a water barrel. The water outlet and hose are to be arranged by the customer.

Delivery F.A.Q

Yes! At the time of delivery our staff provide a quick explanation on the running of the unit. They also require your signature on your delivery contract. 

Our delivery charge includes delivery, set up and pick up of the equipment. The charge is as per the city to which we will be delivering. The amount may vary depending on the number of units booked. Call us for more information.

Yes! We deliver all of our equipment and also pick it up & take it down at the end of your event. This service is “not included in your rental price” the time for Set-up takes approximately 15 to 30 minutes per item. After we set up we will inspect the equipment for safe operation and go over all the rules and regulations with the responsible party. Very important we'll need to know in advance of any special access instructions for the setup area. For example; stairs on entry, entry through a doorway, gate on entry, if the unit will be set up on grass or concrete also if your event is public or private or if the set up will be in a public  park , school, parking lot , community center, street or a backyard.

Fiesta4Kids will always discuss delivery, and pick-up times with you when booking your order. We can never give an exact time for delivery, as we are not in control of the factors that may lead to lateness, such as: traffic, road works, closed highways etc. However we will always provide you with a 3 hour window in which we will arrive for both Delivery, and Pick-Up. If you require Pick-Up at an exact time and cannot operate within a 3 hour window we must be informed upon booking your order and an extra charge will apply for this VIP service.

 

Upon booking we quote you a delivery price based on access to your location. Please advise us ahead of time if your location has: Stairs, Elevators/Freight Elevators, Narrow Hallways/Entrance, and any other factors that will affect your delivery. If Fiesta4Kids staff arrive for delivery and the delivery location does not match the details laid out on the contract Fiesta4Kids reserve the right to add more to the delivery cost, or refuse delivery.

 

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